Demonstrating value

Demonstrating value

Getting clients as a self-employed HR professional is one thing, but if you want to keep them it’s crucial they feel they are getting value from your services. That doesn’t mean feeling they are getting a cheap deal, it means ensuring they feel that they are...
Local support for local business

Local support for local business

At face2faceHR we’re passionate about working with and becoming part of our local business community, and we find that clients like this too. One of the things we get a lot of feedback on when we ask clients why they contacted us or decided to work with us was that...
Is a formal procedure always best?

Is a formal procedure always best?

Mention of HR frequently elicits eye-rolling, as stereotypes (sometimes fed by real-life experiences) cause a negative reaction. Clearly a tendency to tar with the same brush all members of any particular profession with which we’ve had a negative experience is not...
Clients who really want you there!

Clients who really want you there!

There are many fantastic things about being a self-employed HR consultant, and I talked about our top ten a short while ago, but something I was discussing in more detail with someone recently was the difference in attitude I’ve found to HR. I’m realistic, and...
Proactive not reactive

Proactive not reactive

Our approach to clients is to develop a personal relationship with them, understand their business, their culture, their people, their work and their management style and preferences. This enables us to offer much better quality, tailored advice, which is great, and...
Working differently with each client

Working differently with each client

At face2faceHR we’re all about a personal approach. We get to know clients and offer tailored advice based on their individual circumstances. We don’t do generic advice on what the law says about any given situation, we give specific advice on how that particular...
Handling upset or angry employees

Handling upset or angry employees

HR professionals in all industries and sectors come across emotional, angry or upset employees in the context of formal disciplinary or grievance hearings – it’s par for the course. The topic under discussion in a disciplinary, grievance or other hearing may be a...
How do we want our clients to feel?

How do we want our clients to feel?

It’s easy to talk about the services we offer, how we deliver them, and our priorities and business ethics, but actually what end result are we looking for with all this? Our priority is the client, and essentially we want to deliver improvement in their situation...
What if they don’t do as I say?

What if they don’t do as I say?

As an HR consultant you’ll spend large chunks of the time you spend interacting with clients advising them what to do. But what if they don’t want to? Here are some tips for avoiding/dealing with this scenario. 1. Remember they’ve invited you there If this is...