Hannah AmblerJun 8, 2020Dealing with clients
Are you overly concerned about process? It’s understandable in many cases. If you’re working in a big organisation then it’s important to be consistent and the more discretion involved in handling employee issues, the harder it can be to achieve that. The other thing...
Sarah ShortFeb 12, 2020Dealing with clients
One of the most important things our consultants want is to ensure their clients feel the advice and support they get is a positively beneficial thing for their businesses. We want to help clients do what they want to do. We want to help them achieve their business...
Sarah ShortDec 2, 2019Dealing with clients
It’s very easy working in HR to drift through working life with insufficient commercial awareness. Lots of HR professionals have spent most of their ‘proper’ working life (i.e. not counting summer jobs or similar) cocooned away in HR departments providing business...
Eleanor DeemAug 13, 2019Dealing with clients
One of the things really important to our approach to HR advice is having a focus on what end result the client wants for their issue, and basing our advice and support on that. Many other advisory services, particularly those of a helpline nature, give generic advice...
Eleanor DeemAug 6, 2019Dealing with clients
Getting clients as a self-employed HR professional is one thing, but if you want to keep them it’s crucial they feel they are getting value from your services. That doesn’t mean feeling they are getting a cheap deal, it means ensuring they feel that they are...
Sarah ShortJul 9, 2019Dealing with clients
At face2faceHR we’re passionate about working with and becoming part of our local business community, and we find that clients like this too. One of the things we get a lot of feedback on when we ask clients why they contacted us or decided to work with us was that...
Hannah AmblerApr 24, 2019Dealing with clients, Running your own business
We think one of the best bits about being an HR consultant to small businesses is the variety you get. It keeps life and work interesting for the consultant, which is something many of them are seeking, particularly if they have been employed in one place for a...
Hannah AmblerMar 26, 2019Dealing with clients
Mention of HR frequently elicits eye-rolling, as stereotypes (sometimes fed by real-life experiences) cause a negative reaction. Clearly a tendency to tar with the same brush all members of any particular profession with which we’ve had a negative experience is not...
Eleanor DeemJan 10, 2019Dealing with clients
There are many fantastic things about being a self-employed HR consultant, and I talked about our top ten a short while ago, but something I was discussing in more detail with someone recently was the difference in attitude I’ve found to HR. I’m realistic, and...
Eleanor DeemDec 17, 2018Dealing with clients
One of the main reasons many people become self-employed is to achieve a good work-life balance. They want to be able to take time off, arrange their hours around their family or personal life, and not be chained to a desk all week. But balancing providing a good...
Eleanor DeemOct 1, 2018Becoming a face2faceHR partner, Dealing with clients
One of our key philosophies at face2faceHR is not to waste time chasing people. We’re all about the time saving generally, but we also like to make things as easy and pleasurable as possible at the same time. Bearing this in mind, one of the most crucial things to us...
Eleanor DeemAug 27, 2018Dealing with clients, What HR professionals do
Something that can be a frequent frustration in HR is a failure from managers to let you know about a problem early enough. With virtually any staff management challenge, dealing with it early and in the right way is absolutely key to successfully addressing it and...
Eleanor DeemApr 23, 2018Dealing with clients
One of the things we’ve found clients most appreciate is the fact that we give advice and guidance about what can be a very dry and tedious subject in a down-to-earth, relaxed and realistic way. We continue this approach throughout all our communications including our...
Eleanor DeemDec 14, 2017Becoming a face2faceHR partner, Dealing with clients
One of the benefits of working as an HR consultant to SMEs that I’d not really identified beforehand is how much I enjoy working with a variety of different businesses. Like most HR professionals, I’ve hopped about a bit, but my experience was concentrated on only a...
Eleanor DeemAug 28, 2017Dealing with clients
Our approach to clients is to develop a personal relationship with them, understand their business, their culture, their people, their work and their management style and preferences. This enables us to offer much better quality, tailored advice, which is great, and...
Eleanor DeemJun 19, 2017Dealing with clients
One of the key aspects of the service we provide to clients is that it must be personal. Clients have their own dedicated consultant who knows and understands their business, and with whom they can build up a long-term relationship. We don’t operate any kind of...
Eleanor DeemApr 24, 2017Dealing with clients
At face2faceHR we’re all about a personal approach. We get to know clients and offer tailored advice based on their individual circumstances. We don’t do generic advice on what the law says about any given situation, we give specific advice on how that particular...
Sarah ShortSep 12, 2016Dealing with clients
One of the things I noticed fairly quickly after starting work as an HR consultant for small businesses was how personal things are in a small business. When meeting with a potential client to find out about their business, the discussion is often a very personal one;...
Sarah ShortJul 4, 2016Dealing with clients
HR professionals in all industries and sectors come across emotional, angry or upset employees in the context of formal disciplinary or grievance hearings – it’s par for the course. The topic under discussion in a disciplinary, grievance or other hearing may be a...
Eleanor DeemFeb 1, 2016Dealing with clients
It’s easy to talk about the services we offer, how we deliver them, and our priorities and business ethics, but actually what end result are we looking for with all this? Our priority is the client, and essentially we want to deliver improvement in their situation...
